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(More customer reviews)A month ago I bought the Netgear WGT624 Version 2 wireless "Super G" router, on the basis that it was affordable and that Netgear had always given me good service. Having professionally installed networks in the past, I have always been happy with Netgear's commercial products and was expecting this one to be the same quality. The router was super easy to install and set up, their setup wizard was great, and when it worked, the router was blazing fast. I only got to use the cable connections, never got time to setup a wireless connection. As other reviewers have said, it was setup and running within five minutes of plugging it in.
***CAVEAT*** - It worked GREAT for two days, then began to randomly drop the LAN connections, resulting in the dreaded "Network Cable Unplugged" message (search for "netgear wgt624 network cable unplugged" or search Netgear's forums for pages of similar complaints with no resolutions). This got worse, beginning at a few times per day, finally getting down to every few minutes - it now only worked a few times per day! After a week of swapping NIC's, cables, and confirming settings, I finally broke down and e-mailed Netgear tech support - who was kind enough to reply after two days with the same things I had already tried (confirm settings, hardware reset, update firmware, etc.), and a request for more detailed system info if the problem persisted. Even with the most current firmware release, it would not work reliably - so I sent them back every detail they had requested but got no response after a week.
When I finally called them, I got their tech support department in India who confirmed that I was eligible for free tech support (they only offer it for 90 days from purchase, then you have to pay) and then began to go over the e-mails we'd swapped. After 10 minutes with no luck, he suggested that I try the Beta version of the firmware release, AND that this beta version would void my Netgear warranty. After making this suggestion, he said goodbye and hung up in the middle of the conversation. When I immediately called back to India, I got a different tech and was told that I was already out of the 90 day free tech support period (I bought the router a month ago mind you) and that I would have to pay for any support or to get the router replaced under the warranty. After some argument, he finally agreed to help me, but found that the router was indeed defective - and pointed out that there is a known problem with these particular models and he could not guarantee that a replacement would work any better.
In order to get the router replaced under the warranty, I would have had to fax or mail my receipt to India (not a toll free #), and wait a week for them to confirm that my Router was within the warranty. After this was done, I would have to call them back and PAY for the "Extended Tech Support," since their computer showed that my router was out of the 90 day free support period (again, it was only a month old). If this return call to tech support proved that my router was defective, I would then get an RMA and have to either ship the defective router to India at my expense and wait three weeks for them to ship a refurbished replacement unit back, or pay them $30 to have a replacement shipped to me first, then ship the defective unit back to them at my expense.
***SOLUTION*** - I returned the router and bought another brand. In searching the Internet, I found that the equivalent D-Link model (the DI-624) has strikingly similar problems so I bought a Linksys and have been happy thus far. I agree with the reviews that the Linksys is not quite as foolproof to set up, but it's worked great for two days now. We'll see.
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NETGEAR WGT624NA Wireless G Firewall RouterWireless networking is constantly evolving, and the need for increasingly faster speeds and greater range is not only sought after, but expected. If better wireless speed and range with consistent wireless connections is what you're looking for, then NETGEAR has you covered with the WGT624 Super-G Wireless Router. With this handy device you'll have no more dropped connections, and you can kiss dead spots goodbye.
This compact, stylish router provides a simple and secure way to share your high-speed Internet connection. The WGT624 has a 4-port switch, and delivers twice the speed and four times the coverage of the standard Wireless-G protocol. And to achieve maximum performance, NETGEAR suggests using Super-G wireless adapters, such as the Super-G Wireless PC Card, Super-G Wireless PCI Adapter, or the Super-G Wireless USB 2.0 Adapter.
If security is a concern, you can rest easy knowing that your network is being powered by this router. Designed to be configurable for private networks or public hotspots, the WGT624 features double Firewall protection to defend your computer from external hacker attacks. And with Touchless Wi-Fi Security, this device makes securing your network a breeze.
The routing protocols for the WGT624 are both static and dynamic routing. This device works with most Internet gaming and instant messaging applications, and other applications that support Universal Plug and Play (UPnP) for automatic Internet access. Other functions include:
Automatic ISP detection
Exposed Host (DMZ)
MAC address authentication
Time-based usage controls
"Trusted User" controls
URL content filtering
Logs and e-mail alerts of Internet
Wireless Access Control
Wi-Fi Protected access (WPA)
Pre-shared Key remote management
Setup is made quick and easy with the Smart Wizard install software. System requirements include a broadband (cable or DSL) Internet Service and a modem with an Ethernet connection; 2.4 GHz wireless adapter or Ethernet adapter and cable for each computer; Microsoft Windows Vista, XP, 2000, NT, Me, 98, 95, or other operating systems running a TCP/IP network; and Microsoft Internet Explorer 5.0 or higher, Netscape 4.7 or higher, or Firefox 1.0 or higher, and Safari for Mac. Microsoft Vista Beta drivers are available at www.netgear.com/vista.
What's in the Box NETGEAR WGT624 Super-G Wireless Router, setup CD, power adapter, Ethernet cable, vertical stand, setup guide, and warranty/support information card.
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