Average Reviews:
(More customer reviews)I am writing this review just to inform people with Verizon wireless service, using the Verizon USB720 (Novatel U720) modem to be aware of possibly compatibility problems. The situation is pretty simple. When my modem is plugged directly into my laptop, it works almost 100% of the time. When I plug it into the KR1 router, it freezes up every few minutes. When this happens, there is no connection or IP address listed on the "status" page. This freezing occurs until I unplug the router or sometimes after 5 to 10 minutes it fixes itself. It is just not usable this way. Kyocera replaced the router under warranty and the problem is exactly the same. I did upgrade the firmware on both routers. This matter was escalated to D-Link support and they were unable to fix the problem. They are now looking into getting me a different model of router to resolve this. The U720 modem is new, so hopefully they will work the bugs out, but I wanted to make sure this information was available to other buyers. Both Kyocera and Verizon assured me the two units were compatible before I purchased them. I am now locked into a contract with Verizon without a working router and I wouldn't have done that if I'd known of this situation.
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