Average Reviews:
(More customer reviews)I purchased this "protector" over a year ago from a local office store because it was on sale. Recently I submitted a loss to Belkin due to a power surge resulting from a lightning storm at my home office. This product guarantees replacement at an "Unlimited Amount!" I now know, after experiencing Belkin's claim/customer service, how they can make that promise. It's quite simple to make empty statements. In fact, they should add, "Comes with a FREE CAR!" because Belkin's response to my claim, via a pattern letter, was "there is no physical information to support your connected equipment warranty claim with Belkin Corporation."
I had 3 components plugged into this suppressor. Belkin failed to protect 2 of the 3. So I'm left with a $... loss, including the original surge protector purchase. That's right, you mail the surge protector to Belkin, so they can evaluate their product, and they don't even send you a replacement! Not that I'd use it because their product does not work. How do I know with certainty that their product doesn't work? On the same date of the loss I had, APC products protected 17 of 18 items in my home office. My only APC loss was a 27" TV. Also, when I contacted APC regarding my claim, I spoke to a person, and I had a replacement suppressor arrive at my home within 3 days. In contrast, when I contacted Belkin regarding my loss, after a phone maze, at my cost (no 800 number for claimants) I was directed to the Internet to file my claim. Two weeks later I get a pattern letter from Belkin denying any product failure on their part.
Bottom line APC had better products, and provides better service. I strongly recommend you look elsewhere for a surge protection.
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